SHIPPING POLICY

Shipping Policy

At Nestqivo, we know holiday orders are often connected to meaningful dates, gatherings, gifts, and seasonal celebrations.

We work to process orders carefully and provide clear tracking whenever available.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from shipping time.

During Christmas, major sales events, severe weather, or unusually high-volume periods, additional processing time may be required.

2. Estimated Delivery Time

For orders delivered within the United States, standard delivery generally takes approximately:

5–12 business days after dispatch.

International delivery times vary depending on the destination, shipping service, customs processing, and local carrier operations.

Estimated delivery times are not guaranteed arrival dates.

3. Shipping Rates

Free Standard Shipping

Eligible orders of US$50 or more qualify for free standard shipping, unless otherwise stated.

Orders Below US$50

Shipping fees are calculated or displayed during checkout based on the destination and available delivery options.

4. Order Tracking

Once your order has been dispatched, we will send a shipment confirmation email containing tracking information when available.

Tracking information may require some time after dispatch to begin showing carrier updates.

5. Shipping Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

  • Holiday shipping volume.
  • Severe weather.
  • Carrier disruptions.
  • Customs inspections.
  • Incorrect or incomplete addresses.
  • Local delivery restrictions.
  • Transportation disruptions.
  • Force majeure events.

We will assist where reasonably possible, but carrier transit estimates are not guaranteed.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please review your address carefully before completing checkout.

If you discover an error, contact us immediately at service@nestqivo.com.

Once an order has been shipped, we cannot guarantee that the destination can be changed.

7. Lost or Missing Packages

If tracking shows unusual delays or your package appears to be missing, contact us with your order number.

We may need to work with the shipping carrier to investigate the shipment before providing a final resolution.

8. Damaged Deliveries

If your Christmas décor arrives damaged, please contact us within 48 hours and include clear photographs of both the product and packaging.

We will review the issue and provide an appropriate solution.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless clearly stated otherwise during checkout, customers are responsible for applicable import charges.

Contact Our Shipping Team

Email: service@nestqivo.com

Nestqivo — Holiday magic, delivered with care.