REFUND POLICY

Refund Policy

At Nestqivo, we want every purchase to bring something special to your holiday home.

If an eligible item does not meet your expectations, you may request a return under the conditions below.

1. 30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a standard return, the item must generally be:

  • Unused.
  • Uninstalled where applicable.
  • Undamaged.
  • In resalable condition.
  • Returned with original packaging.
  • Returned with all accessories, manuals, components, and included materials.

Products that show significant signs of use, modification, misuse, or customer-caused damage may not qualify.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, missing important components, or different from what you ordered, contact us at service@nestqivo.com within 48 hours of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the shipping packaging where relevant.

After reviewing your request, we may provide a replacement, refund, replacement component, or another appropriate resolution.

3. How to Start a Return

Step 1 — Contact Us

Email service@nestqivo.com with your order number and reason for return.

Step 2 — Receive Return Instructions

Do not send your item back before receiving authorization and return instructions from our customer support team.

Step 3 — Package the Product

Items should be packaged carefully to prevent damage during transit.

For returns that are not caused by a product defect, shipping error, or confirmed quality issue, return shipping costs may be the customer's responsibility.

4. Refund Processing

Once the returned product is received and inspected, we will notify you of the outcome.

Approved refunds are normally processed within 3–5 business days after inspection.

Refunds will generally be issued to the original payment method.

Your bank, card issuer, or payment provider may require an additional 5–10 business days to display the refund.

Original shipping charges may be non-refundable unless the return is caused by an error on our part or required otherwise by law.

5. Non-Returnable Items

The following may not be eligible for standard returns:

  • Gift cards.
  • Personalized or customized products.
  • Items marked as final sale where legally permitted.
  • Products that have been materially altered or damaged after delivery.
  • Items returned without required components or accessories.
  • Products showing substantial use beyond what is reasonably necessary to inspect them.

This does not limit any rights you may have under applicable consumer protection laws.

6. Seasonal and Holiday Purchases

Because many Nestqivo products are seasonal, we recommend checking your order promptly after delivery.

Our standard return period remains 30 days unless a different return period is clearly stated for a specific promotional event.

Questions About Returns?

Contact:

Email: service@nestqivo.com

Important: Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so. Approved returns may need to be sent to a designated return facility.

Nestqivo — Holiday décor selected with care.