PRIVACY NOTICE

Privacy Notice

Nestqivo respects your privacy and is committed to handling personal information responsibly.

This Privacy Notice explains how information may be collected, used, disclosed, and protected when you visit nestqivo.com, purchase products, create an account, subscribe to marketing communications, or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Identity and Contact Information

Your name, billing address, shipping address, email address, telephone number, and account details.

Order Information

Products purchased, order value, payment status, returns, refunds, delivery details, and customer service history.

Payment Information

Payments are handled through third-party payment processors. We do not intentionally store your complete payment card number or card security code on our own servers.

Device and Usage Information

We may collect information such as IP address, browser type, device type, operating system, referring pages, pages viewed, shopping activity, and approximate location derived from technical data.

Preference Information

We may collect information about products viewed, items added to cart, wish lists, email preferences, and interactions with marketing communications.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.
  • Arrange delivery and provide tracking information.
  • Process returns, refunds, and exchanges.
  • Respond to customer support inquiries.
  • Maintain and secure customer accounts.
  • Detect and prevent fraud or unauthorized transactions.
  • Improve website functionality and shopping experiences.
  • Analyze website performance and customer preferences.
  • Send promotional communications when you have consented or where legally permitted.
  • Meet applicable legal, tax, accounting, and regulatory obligations.

3. How We Share Information

We may share information with service providers where reasonably necessary to operate our store.

These may include:

Shipping and Logistics Providers

To deliver orders and provide tracking.

Payment Providers

To securely process payments, refunds, and fraud checks.

Technology and Hosting Providers

To operate, secure, maintain, and improve our website.

Analytics and Advertising Providers

Where permitted by applicable law and your privacy preferences, to measure performance and provide relevant advertising.

Professional and Legal Advisors

When necessary for accounting, compliance, fraud prevention, dispute resolution, or legal obligations.

Government or Regulatory Authorities

Where disclosure is required by applicable law.

Nestqivo does not intentionally sell personal information to data brokers for monetary consideration.

4. Cookies and Similar Technologies

Nestqivo may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, maintain shopping carts, understand website usage, measure marketing performance, and personalize content.

Where required, you may manage non-essential cookies through available cookie controls or your browser settings.

5. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Request restrictions on certain processing.
  • Withdraw marketing consent.
  • Opt out of certain advertising or data-sharing practices.
  • Receive information about how your personal information is used.

To submit a privacy request, email service@nestqivo.com with the subject line “Privacy Request.”

We may need to verify your identity before completing certain requests.

6. Data Security

We use reasonable administrative, technical, and organizational measures intended to help protect personal information.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, accounting, tax, regulatory, and legal requirements.

8. International Processing

Because we operate an international online store and may use service providers in different countries, personal information may be processed outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers.

9. Children's Privacy

Our website is not intended for children under the age required to independently consent to data processing under applicable law.

We do not knowingly collect personal information from children for the purpose of selling Christmas décor directly to them.

10. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, technology, business practices, or legal obligations.

The latest version will be published on nestqivo.com.

Contact Our Privacy Team

Nestqivo
Legal Entity: Shaanxi Fengmi Xiqing Technology Co., Ltd.
Registered Address: Room G183, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Email: service@nestqivo.com
Website: nestqivo.com